Super Users
The 5 Must-Dos For a Rockstar Super User Team
I am writing this from 20 years of experience working with, watching, surveying, and scouting Super User Teams. I have seen them come and go and come back again. Through all the…
Read MoreYou are the Problem, Not Your Systems! Part 1
I’ve heard it time and time again, “We are not getting our return on investment from “XYZ” enterprise system, so now we are looking at other options. Well guess what… everywhere…
Read MorePart 2: You are the Problem, Not Your Systems!
How do you know what’s your fault, and what’s the system’s fault? In part 1 of this series, I challenged you to look at your users and your processes. The reason I…
Read MorePart 3: You are the Problem, Not Your Systems – will the real TCO please step forward!
In the 90s, I remember the promise of moving away from the collection of old legacy systems, with all of their custom code, batch jobs, patched-together interfaces, and into the new…
Read MoreChange is in Control, NOW What Do We Do?
Last month I talked about the growing emphasis we see on People. Now, getting on the transformation and disruption bandwagon, I want to focus on pushing forward the need for organizational disruption,…
Read MoreDon’t take it from me, take it from Google. How to build the best team!
For years I have been pitching that the physical face-to-face workshop is a cornerstone of healthy Super User Communities. One of the key reasons is because it creates interactions and…
Read MoreTraining is Needed for SAP Super Users – Let’s Get the Discussion Started
The Cobbler’s Kids Have No Shoes! My experience with you, the SAP Super Users, is that you selflessly provide training and support to your end users. Many times you first…
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