Process Improvement
Are End Users Really That Dumb? The Story of Alice.
This is a true story documented in The Super User (R)evolution by Michael Doane and yours truly. Don’t just read it, take it as an action item to make sure…
Read MoreSuper User (R)evolution
The first and only business book to address the role of Enterprise Super User. With this book we are exposing the fact that companies are bleeding in reduced productivity, user errors, and inefficient business process execution. Step one, put your eyes on it with this book as a catalyst for change.
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