Ginger’s Blog
Super User (R)evolution
The first and only business book to address the role of Enterprise Super User. With this book we are exposing the fact that companies are bleeding in reduced productivity, user errors, and inefficient business process execution. Step one, put your eyes on it with this book as a catalyst for change.
Read MoreThe 5 Must-Dos For a Rockstar Super User Team
I am writing this from 20 years of experience working with, watching, surveying, and scouting Super User Teams. I have seen them come and go and come back again. Through all the…
Read MoreYou are the Problem, Not Your Systems! Part 1
I’ve heard it time and time again, “We are not getting our return on investment from “XYZ” enterprise system, so now we are looking at other options. Well guess what… everywhere…
Read MorePart 2: You are the Problem, Not Your Systems!
How do you know what’s your fault, and what’s the system’s fault? In part 1 of this series, I challenged you to look at your users and your processes. The reason I…
Read MorePart 3: You are the Problem, Not Your Systems – will the real TCO please step forward!
In the 90s, I remember the promise of moving away from the collection of old legacy systems, with all of their custom code, batch jobs, patched-together interfaces, and into the new…
Read MoreChange is in Control, NOW What Do We Do?
Last month I talked about the growing emphasis we see on People. Now, getting on the transformation and disruption bandwagon, I want to focus on pushing forward the need for organizational disruption,…
Read MoreDon’t take it from me, take it from Google. How to build the best team!
For years I have been pitching that the physical face-to-face workshop is a cornerstone of healthy Super User Communities. One of the key reasons is because it creates interactions and…
Read More