Business Process
End User Neglect, “They’ll Figure It Out” is not a strategy
Excerpt from The Super User (R)evolution. End user neglect can extend to weeks, months, and sometimes years after go-live, during which the End Users do not, either individually or collectively,…
Read MoreAre End Users Really That Dumb? The Story of Alice.
This is a true story documented in The Super User (R)evolution by Michael Doane and yours truly. Don’t just read it, take it as an action item to make sure…
Read MoreThe New Elephant in the Room, the SILOsaur
Almost every company that I’ve worked with complains about the siloed behaviors and mentalities in the company. “They do their own thing without talking to us and bla bla bla…”…
Read MoreYou are the Problem, Not Your Systems! Part 1
I’ve heard it time and time again, “We are not getting our return on investment from “XYZ” enterprise system, so now we are looking at other options. Well guess what… everywhere…
Read MorePart 2: You are the Problem, Not Your Systems!
How do you know what’s your fault, and what’s the system’s fault? In part 1 of this series, I challenged you to look at your users and your processes. The reason I…
Read MorePart 3: You are the Problem, Not Your Systems – will the real TCO please step forward!
In the 90s, I remember the promise of moving away from the collection of old legacy systems, with all of their custom code, batch jobs, patched-together interfaces, and into the new…
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