SUNsource Blog
Are You Making These 3 Critical Mistakes?
Are You Making These 3 Critical Mistakes? Sometimes we move forward having no idea about common mistakes that are made. I mean, heck, if we knew that, we certainly would…
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Top 3 Reasons a SUN Decomposes
Across more than two decades, these three are at the top of why SUNs decompose. 1. Executive Sponsor (ES). This role is critical to gaining and keeping organizational support. I’ve…
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It’s Do or Die. The Journey Through Failure.
It’s Do or Die. The Journey Through Failure. It’s no secret that I love Super Users and Super User Leaders. Yep, that’s me on stage, now that’s love! I’ve literally…
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End User Neglect, “They’ll Figure It Out” is not a strategy
Excerpt from The Super User (R)evolution. End user neglect can extend to weeks, months, and sometimes years after go-live, during which the End Users do not, either individually or collectively,…
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Are End Users Really That Dumb? The Story of Alice.
This is a true story documented in The Super User (R)evolution by Michael Doane and yours truly. Don’t just read it, take it as an action item to make sure…
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The New Elephant in the Room, the SILOsaur
Almost every company that I’ve worked with complains about the siloed behaviors and mentalities in the company. “They do their own thing without talking to us and bla bla bla…”…
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End Users: Death by a Thousand Cuts
So what’s the state of your end user performance? Do you know? I would say that overall, end users have been left on their own with the, “They’ll figure it…
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Keeping Up The Momentum Through Member & Organizational Changes
You’ve been part of a team that had members leave and new members added, right? Did this happen through attrition, planned roll offs, retirements, eeek-layoffs, mergers, acquisitions, growth, and what…
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