Archive for August 2019
End User Neglect, “They’ll Figure It Out” is not a strategy
Excerpt from The Super User (R)evolution. End user neglect can extend to weeks, months, and sometimes years after go-live, during which the End Users do not, either individually or collectively,…
Read MoreAre End Users Really That Dumb? The Story of Alice.
This is a true story documented in The Super User (R)evolution by Michael Doane and yours truly. Don’t just read it, take it as an action item to make sure…
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